C7 Mesh Chair - Broken the 2nd day

4 points · submitted 4d ago by u/kirk2892 · Product Q&A

I ordered a C7 Mesh chair. It came Tuesday and I put it together right away and started using it Wednesday. The chair is very comfortable and overall I like it.

Today (Thursday) the armrest came apart. Looks like a pretty sketchy design.

I contacted them through the support link at their website and at first got a bot, then was transferred. I left the chat window open and someone finally responded after an hour. I was gone to lunch when the response came. I have posted every now and then to the chat and no response again after 4 hours.

The bot asked me three times for my invoice and order number, which I gave. Then the one post from a real person asked again. Not very effective tech support from what I can see.

I sent an email 5 hours ago and no response.

Not sure what to do at this point??

8 comments · 83% upvoted · source · other discussions

comments

AutoModerator 1 points · 4d ago

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Ramzes888 1 points · 4d ago · FlexiSpot Manager

Pls DM me your order number, I will help you out

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No-Future-8725 1 points · 3d ago

That's why i am still skeptical to buy a desk and chair from FlexiSpot to be honest

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kirk2892 [OP] 4 points · 3d ago

Took a while to get ahold of anybody, but did get two messages today saying they were shipping me a new armrest and a $30 refund for my troubles. I guess there is that. We'll see how quick it comes.

I really like the chair otherwise.

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No-Future-8725 1 points · 3d ago

Thank you for sharing your experience. The issue is that they do not seem to use good materials for their products that will last, they rather using cheap materials and are ok to send you a new replacement for their expense. That's just my thought and i might be wrong.

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kirk2892 [OP] 1 points · 3d ago

I think you are right. The part that broke off looks like the screws weren’t set deep enough or were long enough. I am going to take it apart and see if I can fix it with longer screws.

I expect the other arm rest to break too. We’ll see?

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No-Future-8725 1 points · 2d ago

I really hope you can fix it easily and that will be the only problem with it, otherwise is not worth it. Not really trying to blame the company but it just happens these day that things don't last.

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kirk2892 [OP] 2 points · 2d ago

I just disassembled it and put it back together. Wasn't that difficult. Two of the screws didn't seem to grab very well. I will baby it until the replacement comes. I may try to find some slightly longer screws and put a dab of JB Weld into the hole before screwing them back in.

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