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38 comments · 24% upvoted · other discussions
From the Core20 SET MASTERY FAQ
“How long is each Set Mastery available?
Set Masteries are available for the most recent Standard set, starting on the day the set is released and ending when the next set is released.”
They were pretty up front about the end date from the beginning that it would only last until the new set released.
Unfortunately since there are automatic rewards with the card backs, avatar and pet as well as any extra packs or ICRs you’ve already unlocked there’s no way to say you didn’t reap any benefit from it making a refund most likely impossible.
Yet it was not stated on the product.
It was marketed from the beginning as a season/battle pass for the Core20 set giving it a limited shelf life from the start. Nothing changed and you weren’t misled.
You might not have had all the information but that doesn’t mean it wasn’t available to you as others have also stated. Wizards Customer Service would be your best bet to rectify it but since you get awards from the moment of purchase I can almost guarantee they won’t refund it. Especially depending on how many retroactive rewards were added to your account after purchase.
Disputing the charge with your bank/credit card company may get it reversed but that would most likely get you banned from Arena.
Not to be a dick, but you should have done your research before spending all the gems. It should not come as a surprise that it ends on the 26th, that information has been available for a very long time. So I think your chances of getting your money back are non-existent.
Not to be a dick
And yet you were one, the rest of your post was not worth writing or reading.
Try their support though I doubt they will refund you. Live and learn.
They've said since launching it that it would end with the next set, which would be late September / early October. You played yourself.
Yet it was not stated on the product.
Sorry about that. If support can't help then did you make sure to use code: LevelUp to get a few free levels at least?
I really dont get why everyone is this thread is hardcore defending WotC, when literally all they would have had to do was add a note in the client explaining when the Mastery Pass ended. Its literally a text field with minimal information, telling you more details of your purchase.
Its 2019, you shouldnt have to leave a game client to find out information on a chargeable item. It should be displayed in golden text saying "This item will only be valid through X date". What part of that is difficult to expect from a company? Why is this sub adamantly defending a blatant oversight?
Could more research been done on the subject? Sure. But 99% of games don't require you to do that. They explain the details of your purchase in client.
Wizards is stuck in the dark ages without product descriptions or friends lists integrated into their next-gen product. Its honestly just sad.
Jfc this thread is just unnecessarily mean. Way to make the community look good guys.
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You were a judge for two years and didn’t know when rotation occurred? Look I’m not trying to be mean, but when I spend money on anything, I always look into the details. You didn’t do that and now I just don’t think there is anything you can do. You are being a huge dick to everyone in this thread as well so don’t think you are above it all. Live and learn and be kinder to those answering the question you reached out an asked. If you want someone to tell you you are going to get a refund you came to the wrong place because I just can’t see you getting a refund.
Honestly not going to read this comment in full based on the tone of the beginning. This is a customer service issue.
Then take it to customer service. Seems like you answered your own question.
Someone is new to reddit. (Hint: it's you.) You ask the subs because sometimes paging an employee, or an alternative communication channel is preferable.
Contact WOTC directly, the ones who took your money.
Thank you for the only actual reply so far.
Like what other people said it’s been known knowledge, you might have too accept your money is gone.
_sirberus_ [OP] -5 points · Sep 2019
Yet it was not stated on the product.
BradChop 12 points · Sep 2019
Pretty sure it doesn’t have too be, you haven’t been scammed nor was it an accidental purchase. So why would you be able to get a refund?
_sirberus_ [OP] -10 points · Sep 2019
That is misconstrued. I was scammed, as the nature of the product as stated changed after purchase.
[deleted] 12 points · Sep 2019
How did it change? It was known from the start that it would end at rotation.
_sirberus_ [OP] -3 points · Sep 2019
And where on the product was that stated? Oh wait, nowhere. Try again.
[deleted] 6 points · Sep 2019
Yes, it was not on the product though they announced when they released it that it would end rotation. Even if you just search this subreddit you will see people answering this same question. Is the deadline not being shown in the product a douchebag move? Maybe. But if money was that important to you, I suggest that next time you purchase something research on it so that you know all the details of the thing you are buying. I was with you at the start cause it can be an honest mistake to not research something you are buying but with your attitude, it seems like you're just pissed off and want something to blame other than yourself.
Edit:Also nothing changed you just didn't research it. Also for you to claim that it changed it means that WOTC somehow told you when that it would not end in rotation and if that did happen kindly show me your evidence on that and I will help get your money back.
_sirberus_ [OP] -1 points · Sep 2019
You're starting to understand the real problem here. Imagine if I buy a car and the dealership calls me and says 'psych! buried on a page on our website it says that sales are really leases so thanks for the money but yoink!' That doesn't hold up. All details provided at time of purchase. I am undoubtedly not the only person who will run into this, just the only one stubborn enough to wade through the sea of neckbeards who play for 60hrs/wk who are FURIOUS that a new player would DARE to not have ALL the knowlege for some inexplicable reason. See: The entire thread.
[deleted] 4 points · Sep 2019
As I told you before, it can be an honest mistake not to research something that you will purchase that why I said live and learn. I'm not faulting you for not knowing when the set will end, I'm just stating to you that nothing changed. They didn't change the time when the mastery pass will end. As stated previously, it is a dick move to not state it in the product but your also hold the responsibility of researching something before buying it so that you won't get scammed.
For your example, I won't buy the car before researching about the dealership and reading reviews about them. Asking questions about everything and reading the contract since money is important to me and I don't have money to spare so I ensure that I'm getting the best deal I can get before buying it. WOTC never hid the information. You just didn't look for it. Yes, it was a dick move of them not being upfront on the product on when it would end but they never hid that information. You had the choice not to buy it that moment when you saw that it lacked some info that was important. You could've looked it up or just not bought it. That's why I say live and learn.
Edit: Also resulting to insults is not the proper way to have a civil discussion with someone.
PEKKAmi 1 points · Sep 2019
This happens all the time in real life. You always have the recourse of the legal system.
[deleted] 10 points · Sep 2019
https://mtgarena-support.wizards.com/hc/en-us/articles/360029675112-Mastery-System-FAQ
How were you scammed when this information has been around for months? If you open the profile page on MTGA it also shows you that the set rotates out on the 26th, in a flashy red font.
_sirberus_ [OP] -2 points · Sep 2019
Nothing was stated on the product at the time of purchase. The date of rotation was only announced later. Try again.
[deleted] 4 points · Sep 2019
So when, according to you, did Wizards announce rotation?
_sirberus_ [OP] -1 points · Sep 2019
Where, according to you, was it stated on the product?
[deleted] 3 points · Sep 2019
They don't have to write it on the product. Otherwise you wouldn't have given them your money and your money is what they want. However the information is readily available on Wizards' official website. If the tiny amount of money you spent is such a big deal to you, you should have done some research beforehand. That doesn't go for just Arena but for everything you purchase in life.
Besides, it's not like they completely robbed you. You still got the cat, avatar, sleeves and any other rewards you'll unlock before rotation, so that's probably at least 10 more items if you play every day from now on. Also there are quite a few free codes you can redeem to instantly gain a bunch of levels. They're only a Google search away.
D3XV5 5 points · Sep 2019
No one scammed you. You didn't do due diligence on researching what the product is. Stop acting like a child and don't blame anyone else but yourself.