u/hellostake

Hi u/BatmanJoker12377, Jack from Stake here! We’re looking to launch auto-invest in early 2027. Plenty of work is happening behind the scenes and we’ll share more as we get closer.

Hi u/Metallurgist455, Jack from Stake here! Sorry to hear that you were unable to log in to the platform. If you're still experiencing difficulties, please get in touch with our Support team via the platform and we'll take a further look into this for you.

Hi u/No-Mathematician433, Jack from Stake here. I apologise for any inconvenience you've had with the funding experience. Rest assured, your funds are safe and secure. Please get in touch with our Support team via the Stake platform and we'll take a further look into the specific details for you.

Hi u/Metallurgist455, Jack from Stake here. I’m sorry for the hassle – there was a brief technical issue affecting the login functionality. I can confirm this has now been resolved.

If you’re still having trouble, please get in touch with our Support team via the Stake platform and we'll take a closer look for you.

Hi u/GrowthFar7628, Jack from Stake here. Welcome to your first EOFY with Stake Super!

Every SMSF has its own reporting timeline based on its ATO lodgement deadline, so there’s no single date for everyone. If you haven’t heard from us yet, it's likely your fund's annual return isn't due for a while. Our team will contact you as we begin work through your fund’s annual reporting and audit.

If you’d like to know the scheduled timeline for your fund's annual return, reach out through the Stake app or web and our Support team will check for you.

Hi u/Puzzleheaded-Age7872, Jack from Stake here. Apologies for the experience you've had. If you could please DM me your ticket reference number, I'll look into this as a priority.

Hi u/sweetypurple, Jack from Stake here. It's a quick change and most bank details can be updated yourself in the profile section of the Stake app or web, with two-factor authentication on some steps for additional security. Your linked account has to be in your own name, so withdrawals can only ever land back with you. This is to ensure the safety of funds. If you have any further queries, you can always get in touch with our Support team via the Stake platform.

Hi u/North-Drama9351, Jack from Stake here. Apologies for the run-around, that's not the experience we want you to have. AUD withdrawals from Stake AUS usually land within 1–2 business days and USD withdrawals from Stake Wall St within 2–3 U.S. business days, so at or around the 48 hours the timing may still be within the expected timeframe as weekends are excluded. Either way, being left without a clear answer isn't the experience we aim to provide. DM me your ticket number and I'll get our team to follow-up urgently for you.

Hi u/Salty-Steak-4831, Jack from Stake here. I understand the importance of having timely access to your funds. AUD withdrawals from Stake AUS usually land within 1–2 business days, and USD from Stake Wall St within 2–3 U.S. business days. Your withdrawal should be in flight. If it hasn't landed within the expected timeframe, you can contact our Support team via the Stake platform and we'll gladly take a further look into the transaction for you.

Hi u/dhjtec24678, Jack from Stake here - happy to clear this up for you. An exit statement appears because transferring your shares triggers a change in how your holdings are tracked and held, which in this case would be your Stake HIN. In order to view your holdings under your Stake HIN, you should be able to login to the share registry and input your Stake HIN for visibility. If you have any further queries, please don't hesitate to get in touch with our Support team.

Hi u/Tasty-Peak6632, Jack from Stake here. I'm sorry you've been left without an update on something this important. This isn't the experience we aim for. A withdrawal marked successful should have landed well before now, so I'm happy to take a look into this for you. Please DM me your registered email or ticket reference number, so I can escalate this straight away.

Hi u/Minimum-Bench-3313, Jack from Stake here. I understand your concerns and I'm happy to clear this up for you. Your money's safe on our platform and AUD withdrawals usually land in your bank within 1–2 business days. If you have any queries at all, please don't hesitate to get in touch with our Support team.

Hey u/BestLifeWorldWide420, Jack from Stake here! Good question - it comes down to how average buy price is calculated, and it works a bit differently across our two markets.

On Stake AUS, your average buy price doesn't include the brokerage fee. On Stake Wall St, we recently upgraded how cost basis is calculated – your average buy price now includes any brokerage and fees, and we can show an updated cost basis for shares that were transferred in, which wasn't available before. That upgrade can shift your average buy price and unrealised P/L.

If it's still sitting higher than you'd expect after a single buy, best to DM us or reach out at hellostake.com/au/support so we can look into your specific holding.

Hope this helps.

Hey u/BestLifeWorldWide420, Jack from Stake here! The brokerage fee isn't included into your average price for ASX securities. Hope this helps.

Hey u/Traditional_Insect_9 , I understand the importance of having timely access to your funds. I've just replied to your initial post on the other subreddit from a couple of days back. I don't want you chasing this across multiple threads, so let's keep it in one spot. Reply there with your ticket reference number and I'll pick it up and chase it down as a priority for you.

Hey u/Traditional_Insect_9 , thank you for reaching out. This isn't the experience we want anyone to have on our platform, and going a week without a clear update from us isn't good enough. I'd like to get eyes on it and chase it down properly for you. To do so, can you please DM or reply below with your ticket reference number? I'll trace where it's at and come back to you as a priority on your ticket reference number.

Hi u/polacos , sorry to hear that – missing a dip is never fun. We've had a big influx in volumes lately and we're doing our best to get back to all of our customers. DM us your ticket number and we'll chase yours up!

Hi u/Remarkable-Text6308 , sorry to hear it's been a frustrating run – that's not the experience we want for you. DM us your ticket number and we'll dig into the dividends distributions issue and follow up with our Customer Success team.

Hi u/polacos , Osko deposits are still supported on our end. The odd transfer can take 1–2 business days to clear depending on how the banks route it. If it's still not showing, flick [[email protected]](mailto:[email protected]) a message and we'll look into it for you.

Hi u/Full-Call2156, James from Stake here.

Thanks for raising this again, and for holding me and the Stake team to account on previous comments.

Cutting to the chase, there are a lot of fair points raised by you and others in the thread and we are certainly listening. Since you last asked 8 months ago, we haven’t delivered the full ambition we set out. That’s fair to call out. But we are still committed to moving things forward.

You’re also right that advancements in AI are changing how quickly teams can build and deploy new features. That said, we still want to do this safely and securely within a regulated fintech environment. That’s not an excuse, and we know we can be better.

For clarity, here are a few things that have shipped or progressed over the past 8 months. We’ve continued to invest significantly in the reliability, security, and speed of the platform. Admittedly, a lot of that work isn’t always visible to you, but it’s critical to the product ambition we have ahead of us.

Alongside that, we’ve shipped more noticeable improvements, including:

• Performance charts as you highlighted
• Why It’s Moving, which gives price alerts, push notifications and context on moving stocks
• Removal of instant deposit fees
• Continued investment across Stake Super and Stake Accumulate

For Stake Accumulate specifically, we’ve recently updated the fund to include a limited capital buffer framework, and we’re currently working on improvements to how customers view and track their earnings. We’re also exploring additional savings and income products, including a term-based offering.

Looking ahead, we’re working on PayID and PayTo as part of Auto Invest in the coming months. We’re also building 24-hour trading for U.S. markets, and have just completed our first round of customer research for Options trading, so watch this space for more.

While I can’t provide firm timelines on everything in development, I do want to be clear that we’re continuing to listen closely to our customers and invest heavily in improving the platform. We know there’s more to do, and we’ll continue working hard to earn your trust. My hope is that when we revisit this conversation in another eight months, the progress we’ve made speaks for itself.

Lastly, I wanted to acknowledge the feedback on time-weighted returns and improving on the current performance charts baseline. We’ll continue evolving this functionality, including benchmarking against different stocks and indices. I’ve passed that feedback directly to the team working on it. Thank you.

Hi u/Distinct-Calendar457, James from Stake here. Thanks so much for taking the time to leave your feedback. It’s genuinely helpful for us to hear these perspectives, even when they’re critical.

Firstly, I wanted to address your comments around focus and priorities. We are absolutely committed to building the most seamless and high-quality investing experience possible for our customers. Stake Supply has been a fun side extension of the brand and community we’ve built over time, particularly among active investors who enjoy engaging with markets and investing culture beyond just the product itself.

That said, I hear your point around placement and perception within the app experience. The intent certainly isn’t to distract from core investing functionality or diminish the seriousness of the platform. We’ll take the feedback on board as we continue refining how and where these experiences show up.

And to reassure you on the broader point, community engagement initiatives have no bearing on the operational focus of the business. Our priority remains investing in the platform, product, and customer experience first and foremost.

Appreciate you taking the time to share the feedback.

Hi u/SatisfyingDegauss , sorry to hear about your experience with the process.

If you can DM us your Stake account number, we’ll flag this with our team for review. To provide some context, we’ve recently had a high volume of customer queries and are doing our best to get back to each of our valued customers as quickly as possible.

We appreciate your patience while we work through this.

Cheers,
Stake

u/decor_bottle Thank you for getting in touch and for your update! It's good to hear that you've managed to get in touch with our Customer Success Team to assist with this matter.

If you have any further queries or require additional information, please don't hesitate to contact us via your existing support ticket or [[email protected]](mailto:[email protected])

Cheers,

Stake

Hi u/LongjumpingFalcon506 Lauren here, sorry you're having issues. Please send a DM and I'll check it out for you.

Based on what you’ve shared, could you confirm whether your enquiry relates to Stake, the stock trading platform, or Stake.com, the crypto platform?