u/Nectarsleep

Hello, thank you so much for sharing your feedback about your Amazon purchase. We appreciate you pointing out the manufacturing date. You are absolutely right: extended compression can affect the foam’s integrity, and we will be sure to pass along your comments. We’re glad our team could assist you and are excited for you to finally receive it and give it a try!

Hi, there! Finding the right mattress can definitely be tricky, but we've got you covered. Based on your sleeping positions and temperature preferences, the Nectar Premier Hybrid Mattress is the best recommendation for you.

Since you shift positions often, its responsive pocketed coil system provides targeted support to keep your hips elevated on your stomach while offering effortless motion so you don't feel stuck or sink. The high-density foam layers cushion pressure points at your hips and shoulders when side sleeping, while the cool-to-the-touch cover, phase-change material, and gel-infused memory foam work together with the airflow coils to pull heat away and keep you cool all night.

It gives you the perfect mix of contouring comfort, active cooling, and firm, supportive bounce!

Hi! Keeping a Split King setup in place can be tricky when both sides move independently. You could try a non-slip mattress pad between each mattress and the base to help reduce sliding, and check that both mattresses are properly centered on their bases.

If it keeps giving you trouble, definitely let us know!

Hello there! Yes, memory foam may take up to 72 hours to fully expand and achieve its proper shape, especially around the corners. To help with the expansion process, please make sure the room is warm and try gently massaging the corner to encourage air to circulate through the foam layers.

If the corner still feels uneven after 72 hours, please don't hesitate to send us a direct message so we can take a closer look!

Hi there! We're so sorry to hear about your experience! We completely understand how frustrating it is to feel like you're sloping or falling backward when you're just trying to get a good night's sleep.

Rest assured that your mattress can take up to 72 hours to fully expand after unboxing. Because it was compressed tightly for shipping, the corners and outer edges often take longer to decompress than the center. If you're able to, we recommend giving it the full 72 hours to finish expanding. However, no worries at all if you need to use it sooner as sleeping on it won't cause any damage, though it may take just a bit longer for the foam to completely even out.

If you still encounter the exact same sloping issues after allowing it to decompress for the full 72 hours, please let us know.

Hi! We can understand why you’re frustrated after going through four mattresses that haven’t met your expectations. Nectar mattresses can take some time to fully expand after unpacking, but we understand that experiencing issues across four mattresses is especially frustrating. If they haven’t expanded properly, we’d be happy to learn more about what you’re seeing and offer guidance.

Hello! Thank you for sharing your experience, and we are so deeply sorry for what you and your pet are going through right now. That is an extraordinarily heavy situation to deal with. While our team has reimbursed the cost of your mattress, you can always reach out to us for any further help needed. We're here to assist!

Hi! We appreciate you sharing your feedback! We're disappointed that your Nectar mattress didn't meet your expectations. Your satisfaction is important to us and for any further assistance needed, let us know.

Hello! Thank you for sharing your experience and we regret to hear that you and your girlfriend are both experiencing back pain even with a firm topper. We understand how important it is to get comfortable sleep. Our mattresses come with a 365-night trial and to further assist you with this, feel free to message us. We're here to help!

We’re glad to hear you’re enjoying the mattress, but we’re sorry about the trouble you’ve had with the base. We understand how frustrating that must be. We appreciate your feedback and would be happy to help if you have any questions or concerns!

Hi there! We’d love for you to explore Nectar! Comfort is personal, so checking out other customers’ experiences with comfort and durability can be helpful. If you have any questions about our mattresses or referral options, let us know how we can help!

We’re sorry to hear that your experience with your Nectar mattress hasn’t met your expectations. We understand how important proper support is for a comfortable night’s sleep, and we appreciate you sharing your feedback. Please let us know if there's anything we may be able to help.

Hi! We completely understand your frustration! It’s especially disappointing since you already know how great a Nectar mattress can be from your guest room.

Even if you're not sure it hits the exact sagging measurement yet, we'd still highly recommend letting us check it out under your warranty. If you can snap a few pictures of the affected areas, our team will review them and help you figure out the next steps.

Let us know if you'd like us to help you get this warranty claim rolling!

Hi! Thank you for sharing your experience and we regret to hear that your Nectar Premier Hybrid Mattress is too soft for you. We understand the importance of getting the right mattress and to help you with this, you can reach out to us via message. We're here to help!

Hello! We're so sorry to hear about the issues and concerns that you are experiencing. We can only imagine the difficulty of your current situation. We want to learn more about your particular circumstances and make sure the right team is aware of your concerns. Feel free to message us with your order details. We would be pleased to continue the conversation with you privately to give your situation the attention it needs.

Hello there! Direct floor placement usually limits airflow, which traps moisture underneath and leads to surface mildew. Since memory foam absorbs moisture easily, mold/mildew inside the core can be a health concern. We generally don't recommend sleeping on a mattress with internal moisture damage, but feel free to send us a message so our support team can take a look and check your warranty options!

Hi there! You could try using a non-slip mattress pad between the mattress and adjustable base to help keep it in place. For a Split King setup, mattress connector straps designed for adjustable beds may also help keep the two mattresses aligned. You can find these on Amazon. We hope this helps!

Hi there! Seeing your mattress migrate off the top of the bed every time you articulate the PowerLayer is definitely frustrating, but this is usually a quick fix.

When an adjustable base lifts into TV or Zero-G position and flattens back down, memory foam naturally wants to shift forward unless it's anchored at the foot of the bed or gripped from underneath.

Please send us a DM if you have any trouble with the mattress.

We understand that not every mattress is the right fit for everyone, and we respect your perspective as someone who works in the industry. We know people have different experiences with Nectar, and we’re always open to hearing honest feedback.

Hi there! We’re sorry to see that your Nectar mattress appears to be sagging. We’d be happy to look into this and explore what options may be available under your lifetime warranty. Could you share when you first noticed the sagging? You can also send us a DM with your order details so we can take a closer look and assist you further.

Hi there! We’re sorry to hear you feel that way. We’d appreciate the opportunity to learn more about your experience and see how we can help. If you’re open to it, please let us know so we can look into your concerns.

Hi there! I just sent you a DM. Once you’ve accepted it, I can send over the photos for your reference.

Hello! We completely understand the hesitation—dealing with a fiberglass cleanup is a total nightmare, and we’re truly sorry you had to go through that. We can confirm that current Nectar mattresses are 100% fiberglass-free. We've also sent you a message; kindly check. Thank you!

Valid questions! All our foams are CertiPUR-US® certified—meaning zero harmful chemicals or heavy metals. Our supply chain is also diversified, and materials are sourced from all over the world, but every bed goes through strict quality control and comes backed by our 365-night trial and Forever Warranty. Happy to answer any other specs if you're curious!

Hello, thank you for sharing your experience. We apologize for the inconvenience and frustration this has caused. Exchanging your mattress should be a smooth process, and we regret that our customer service fell short of your expectations.

We would appreciate the opportunity to resolve this for you right away. Please send us a direct message with your order details so our dedicated support team can personally oversee your return and assist with getting you the Classic mattress without further delay.