u/docusign

Hi, OP! I'm with the Docusign team. Just wanted to check in as our support team has let us know that they've reached out to you and have been in contact. If you haven't received their communication via email, please be sure to check your spam/junk folders in case it landed there. If you need anything else, please be sure to let me know. Thanks!

Hi, OP! I'm with the Docusign social team. If you ever receive suspicious emails claiming to be from Docusign, we encourage you to forward them to [[email protected]](mailto:[email protected]), so our team can investigate. You can also report fraudulent activity directly through our Report Abuse Webform. You can learn more in our Incident Reporting Guide here: https://www.docusign.com/trust/security/incident-reporting Thank you!

Hi, I'm with the Docusign social team. I want to flag this over to our team so they can look into this. If you'd like, please send me a DM with your name, email, phone number, and case number (if you have one), and I'll pass this along to them directly. Thanks!

Hi OP, I'm on the Docusign social team and I'd love to help get this sorted out for you. Please send us a direct message with your full name, email address, phone number, and any existing support case number so we can pass this to our support team to see if they can help with this.

Hi OP, I'm with the Docusign social team. I'd like to ask our teams to take a closer look and see if there's anything additional we can do to help. If you'd like, please send us a DM with your name, email, phone number, and case number (if you have one), and I'll flag this to them directly.

Hi, OP! If you or your colleagues are receiving suspicious emails claiming to be from Docusign, we encourage you to forward them to [[email protected]](mailto:[email protected]), so our team can investigate. You can also report fraudulent activity directly through our Report Abuse Webform. You can find more info in our Incident Reporting Guide: https://www.docusign.com/trust/security/incident-reporting Thank you!

I'm happy to try and help! For your background, if no plan is selected once your free trial ends, you won't be automatically charged. Instead, the free trial will expire and the account will downgrade to a free account. These articles also provide more info on canceling or downgrading an account:

https://support.docusign.com/s/articles/Cancel-downgrade-or-close-your-Docusign-account?language=en_US and

https://support.docusign.com/s/articles/Why-is-the-cancel-subscription-button-missing?language=en_US

If you are still experiencing issues, please feel free to DM me directly with your name, email address, phone number, case number (if you have one), and any other important details, and I’ll flag this to our team.

Hi, OP. I’m with the Docusign social team. If you’re unsure of the legitimacy of a signed document, you can request the Certificate of Completion, which includes important signer information. You can learn more here: https://support.docusign.com/s/document-item?language=en_US&bundleId=oeq1643226594604&topicId=gpa1578456339545.html If you suspect that a signature has been forged, you can report it here on our Incident Reporting Portal: https://www.docusign.com/trust/security/incident-reporting I hope this helps!

Hi OP, I’m with the Docusign social team. I’m so sorry you’re having trouble getting this resolved! Please feel free to DM me your name, email, phone number, and case number (if you have one), and I’ll pass the information to our teams to see if they can help. Thanks!

Hi, I’m with the Docusign social team. If you're ever unsure whether an email is a scam, you can always forward it to [[email protected]](mailto:[email protected]) and our team will take look and let you know.

HI, OP! I'm with the Docusign social team. It sounds like we're missing the mark. I'd like to get our support team's eyes on this to see if they can help. Please feel free to DM me your name, email, phone number, case number (if you have one), and I’ll have our team take a look. Thank you!

Hi OP, I’m with the Docusign social team. It looks like you’ve gotten some helpful tips from the community, but if there’s anything we can do to assist further, feel free to send us a DM with your contact information, and we’ll pass it along to our teams to see if they can help.

HI, OP! I'm with the Docusign social team. If you're still having trouble, I'd be happy to see if we can help get this sorted. Please feel free to DM me your full name, email address, phone number, case number (if you have one), and I’ll have our teams take a look.

I'm so glad to hear it — please don't hesitate if we can ever be of additional help!

HI, OP! I'm with the Docusign social team, and I'd be happy to see if we can help get this sorted. Please feel free to DM me your full name, email address, phone number, case number (if you have one), and a few more details about what's going on, and I’ll have our teams take a look.

Hey OP, I'm with the Docusign social team. If you or anyone receive this type of email, you can forward the message to [[email protected]](mailto:[email protected]) and our team will take a look.

HI, OP! I'm with the Docusign social team, and I'd be happy to see if we can help get this sorted out. Feel free to DM me your full name, email address, telephone number, case number (if you have one), and a few details about what's going on, and I’ll have our teams take a closer look. In the meantime, it may be worth checking with your employer to see if the email happened to land in their spam/junk folder. Thanks!

Totally get it. If you forward an email to our verify@ email address our teams should get back to folks in two hours or less. Hopefully this helps! You can read more about it here: https://www.docusign.com/blog/new-fraud-verification-capabilities

Hi there! I'm with the Docusign social team. I'm happy to help you get the support you need to start your free trial. Send over a DM with your full name, email address, case number (if you have one), and telephone, and I'll have our teams take a closer look. Thanks!

So sorry this hasn't been fully resolved yet! If you'd like me to follow up directly with our support team, please send over a DM with your full name, email address, case number (if you have one) and telephone. Thanks!

Hi, OP! I'm with the Docusign social team and would love to help. In addition to the envelope details view (which provides basic document and recipient status), the Envelope History and Certificate of Completion can give you further details including the signer's IP address, and timestamps for when the document was viewed, signed, and completed not just the email and timestamp at completion. This help article gives some info on how to access this: https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=hha1578456343641.html&_LANG=enus Please feel free to shoot us a DM with your email and envelope ID so our team can look in to your issue further and help retrieve this information for you!

Hi, OP! I'm a part of the Docusign social team and would love to try to help. For your background, you can update your signature either through your account profile (as you've already attempted) or directly while signing a document. This is guide to walk you through the steps in case that's helpful: https://support.docusign.com/s/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE?language=en_US

If the system still isn't letting you make changes, this support article has some more info on why this can happen: https://support.docusign.com/s/document-item?language=en_US&_gl=1*71k8fz*_gcl_au*MTYxNTcwNTk2Mi4xNzg2NDc4MjYx&bundleId=yca1573855023892&topicId=tpz1620246007465.html&_LANG=enus

If none of these options work, please feel free to send me a private message with your name, email, phone number, and case number (if you have one) and I'll pass it directly to our support team. Thanks!

Hi, I’m with the Docusign social team. If you or anyone else are ever unsure whether an email is a scam, wanted to flag that you can always forward it to [[email protected]](mailto:[email protected]) and our team will take look and let you know.

Hi, OP! I'm with Docusign's social team. Thanks so much for bringing this to our attention. If you forward this (or any other suspicious emails) to [[email protected]](mailto:[email protected]), our team will investigate further. You can also check out our reporting guide here for more info: https://www.docusign.com/trust/security/incident-reporting Thank you!

Hi! I'm with the Docusign team. I'd like to have our team look into this to see if they can help. Could you DM me your name, email address, case number (if you have one), and phone number, so I can send the info over their way and have them take a closer look? Thank you!