u/Keychron-Support

Hope the issue will be resolved soon. If not, please share the ticket number with us. We will check it.

Thank you for sharing! We really appreciate it.

Hi, please refresh the page and try it again. If it is still not working, please contact us at [[email protected]](mailto:[email protected]) with a screenshot of the device info. You can check it on Launcher. Launcher>Settings>device info

Hi, please refresh the page and try it again. If it is still not working, please contact us at [[email protected]](mailto:[email protected]) with a screenshot of the device info. You can check it on Launcher. Launcher>Settings>device info

Thanks!

Sorry for the late reply. May I have the ticket number for checking?

So sorry to hear that. Could you please kindly contact us at [email protected]？

Sorry for my late reply. Would you mind DM me your order number? We will check it with the seller.

Sorry for my late reply! We are so sorry to hear about this. May I have your ticket number? We will check it internally.

Please try placing your order again. The issue has been resolved. If you still cannot place an order, please contact us at [[email protected]](mailto:[email protected]).

Hi, please contact us at [email protected]. Our agent will check it for you.

Please try placing your order again. The issue has been resolved. If you still cannot place an order, please contact us at [[email protected]](mailto:[email protected]).

Please try placing your order again. The issue has been resolved. If you still cannot place an order, please contact us at [email protected].

Anyone who has concerns about the shipping fee of G6 HE, feel free to contact us at [[email protected]](mailto:[email protected]). Our agent will double-check it for you!

Anyone who has concerns about the shipping fee of G6 HE, feel free to contact us at [email protected]. Our agent will double-check it for you!

Sorry to hear that. Please report the results to the agent as well. They will help you with it further. Thanks for your patience!

So sorry to hear that. Could you please kindly contact us at [[email protected]](mailto:[email protected]) with the video?

So sorry to hear that. Could you please kindly contact us at [[email protected]](mailto:[email protected]) with the video?

So sorry to hear that. Could you please kindly contact us at [[email protected]](mailto:[email protected]) with the video?

So sorry to hear that. Could you please kindly contact us at [[email protected]](mailto:[email protected]) with the video?

We've been reading this thread carefully, and we understand the frustration shared here. It hurts to hear that some of you have run into LED hardware issues and inconsistent support experiences - long wait times, unresponsive support, and different outcomes across regions are not the standard we want to deliver.

We also noticed some community members shared positive PCB replacement cases, which shows our warranty policy does cover eligible hardware defects, but clearly our execution has been uneven. That's on us.

Here's what we're doing right now:

1. We're auditing recent support tickets related to LED and PCB failures to identify where our regional support workflows are drifting apart.

2. We're reinforcing our global support team on consistent evaluation criteria for warranty claims on manufacturing defects.

3. If anyone in this thread is stuck with an unresolved valid warranty case, please DM me directly with your order number and ticket ID, I'll escalate your case personally.

We know trust is earned after a bad experience. We appreciate all honest feedback here, even the tough ones. We'll keep updating our process to make support more predictable for everyone.

May I have the ticket number for checking?

I am sorry JM-17 has been discontinued.

For L3? May I have the screenshot of it? Thanks!

Could you please kindly contact us at [[email protected]](mailto:[email protected]) with the video?