u/Keychron-Support

Sorry to bother you. Has the issue been resolved or not?

Have you tried to refresh the page? May I have your ticket number?

So sorry to hear that. Could you please kindly contact us at [email protected]?

Have you pressed them for more than 4 secs?

Hi, please confirm it with the local resellers directly. https://www.keychron.com/pages/where-to-buy

We are deeply sorry about this experience and thank you for sharing the details with us via DM. We will check this with the reseller and take it seriously. Thank you for your support and patience again!

Hope the issue will be resolved soon. If not, please share the ticket number with us. We will check it.

Thank you for sharing! We really appreciate it.

Hi, please refresh the page and try it again. If it is still not working, please contact us at [[email protected]](mailto:[email protected]) with a screenshot of the device info. You can check it on Launcher. Launcher>Settings>device info

Hi, please refresh the page and try it again. If it is still not working, please contact us at [[email protected]](mailto:[email protected]) with a screenshot of the device info. You can check it on Launcher. Launcher>Settings>device info

Thanks!

Sorry for the late reply. May I have the ticket number for checking?

So sorry to hear that. Could you please kindly contact us at [email protected]？

Sorry for my late reply. Would you mind DM me your order number? We will check it with the seller.

Sorry for my late reply! We are so sorry to hear about this. May I have your ticket number? We will check it internally.

Please try placing your order again. The issue has been resolved. If you still cannot place an order, please contact us at [[email protected]](mailto:[email protected]).

Hi, please contact us at [email protected]. Our agent will check it for you.

Please try placing your order again. The issue has been resolved. If you still cannot place an order, please contact us at [[email protected]](mailto:[email protected]).

Please try placing your order again. The issue has been resolved. If you still cannot place an order, please contact us at [email protected].

Anyone who has concerns about the shipping fee of G6 HE, feel free to contact us at [[email protected]](mailto:[email protected]). Our agent will double-check it for you!

Anyone who has concerns about the shipping fee of G6 HE, feel free to contact us at [email protected]. Our agent will double-check it for you!

Sorry to hear that. Please report the results to the agent as well. They will help you with it further. Thanks for your patience!

So sorry to hear that. Could you please kindly contact us at [[email protected]](mailto:[email protected]) with the video?

So sorry to hear that. Could you please kindly contact us at [[email protected]](mailto:[email protected]) with the video?

So sorry to hear that. Could you please kindly contact us at [[email protected]](mailto:[email protected]) with the video?