u/worldsupport

u/Ok-Promise-1845 Saw you posted about this on your other thread too, I've left you a full reply over there with a few things to try and where to reach us, so let's keep it in one place to avoid the back-and-forth. Hope we can get it sorted for you.

u/Ok-Promise-1845 Hey, sorry you've been stuck on this, a "Claiming failed" message is frustrating. A few harmless things are worth trying first, since this can sometimes be a temporary connection or sync hiccup: fully force-close the app and reopen it (clearing its cache can help), switch your connection between mobile data and WiFi, make sure you're on the latest app + OS version, and turn off any VPN before retrying.

If it keeps failing after that, the cause can vary from one account to the next, so the best move is to reach our official support, either at r/worldID (our official sub, run by u/worldsupport) or in-app via Settings → Assistance so we can look at your specific situation, which isn't something we can dig into in a public thread. One heads-up: we'll never DM you first, or ask for a fee or your recovery phrase to "release" a claim, anyone doing that is a scammer, not us.

u/BrilliantSapphires3 Hey, fair to want clarity on this. That "Sell" screen is a cash-out to your bank handled by a third-party provider, so the difference between the USDC amount and the payout is their rate and fees and it's shown in the "Total payout" before you confirm, where you can tap "Fees included" to see the breakdown. More on how withdrawals work here: https://support.world.org/hc/en-us/articles/32733048611859-How-do-I-withdraw-tokens. If anything still looks off, our in-app Support can check your specific case.

Hi!

Thanks for pointing this out and for taking the time to flag it. We apologize for the delay in updating some of the information.

For the latest details and announcements regarding World Card, we'd recommend following our official channels, where any updates will be shared as soon as they're available.

We also appreciate the feedback regarding the app download and verified user figures. We'll relay this information to the relevant team so they may review it further.

Thank you again!

Hi there!

Usually, this screen appears when the app detects unusual activity in your account, which may block a few of the World App features.

Normally, if you receive these types of messages, you can refer to this Help Center article in particular for further details on why your account may have gotten restricted: https://support.world.org/hc/articles/27390150802579.

Hope this information helps somewhat, and please let us know if you need anything else!

Hi there! Thank you for your interest in the project and our new partnerships.

As for Tinder, it's already live! We have partnered with Tinder and launched our integration for users in Japan, where you can earn a verified-human badge and free boosts.

You can read more about it here: https://support.world.org/hc/en-us/articles/50699929386643-How-do-I-get-a-Human-Badge-and-Boosts-on-Tinder-using-World-ID

Thank you.

Hi there! Thank you for your interest in the project and our new partnerships mentioned.

As for Tinder, it's already live! We have partnered with Tinder and launched our integration for users in Japan, where you can earn a verified-human badge and free boosts. You can read more about it here: https://support.world.org/hc/en-us/articles/50699929386643-How-do-I-get-a-Human-Badge-and-Boosts-on-Tinder-using-World-ID

As for Zoom and DocuSign, the integrations are still under development, so they are ready on launch. More announcements with confirmed dates will be made soon. You can follow us on all our social media channels to stay updated on the news!

Thank you

Hello! I think this is because you might have reserved the tokens back then. Reserved WLD were available to redeem only until July 31, 2025. After that date, any reserved WLD expired. For more information: https://support.world.org/hc/articles/30969185598739
 

Hi! Thank you for your interest. At this time, verifications are only available to be completed in an orb. You can check within the app to confirm the availability of the orbs within your region. If you have any other concerns, feel free to reach out to our support team via the app to assist you.

Hello! The UNO Mini App has officially ceased operations within World App.

However, you can still access your tokens by using the PUF Wallet Mini App to continue accessing and trading, including any tokens you had staked in UNO. You can also try OKU Trade as an alternative.

For Earn deposits, both the PUF Wallet Mini App and the Morpho Mini App can be used to manage those.

Hello! We’re sorry to hear about the issues with your Custody Package. This is the data stored on your phone during Orb verification. It’s essential for Face Authentication and confirms that only the verified user can access World ID features, such as claiming WLD airdrops. 

The Custody Package can be lost if you:

- Change your phone
- Delete the app
- Reset your phone to factory settings
- Experience damage to your device's memory or backup

Since this feature cannot be deactivated, we recommend keeping your app up to date for ongoing improvements.

Please let us know if you have any further questions.

Hi there! Thank you for your interest on the project. Let me address the integrations mentioned.

As for Tinder, it's already live! We have partnered with Tinder and launched our integration for users in Japan, where you can earn a verified-human badge and free boosts. You can read more about it here: https://support.world.org/hc/en-us/articles/50699929386643-How-do-I-get-a-Human-Badge-and-Boosts-on-Tinder-using-World-ID

As for Zoom and DocuSign, the integrations are already undergoing internal testing so they are ready on launch. More announcements with confirmed dates will be made soon.

Thank you!

Hi there! Indeed is possible your balance is accurate as Morpho only shows balance for staked re7 WLD tokens, but you may have other tokens in your wallet as well.

This can be checked via the app in the Crypto and 'Ganhar' section, the World Chain balance of your wallet, or you may contact our support so we can provide detailed guidance on how to review your token balance.

Hi there! I'm sorry you are having trouble with claiming your monthly airdrops because of your custody package.

As mentioned in the app warning, this is a specific set of data stored in your device during your orb verification and is needed for multiple security checks, including claiming your monthly airdrop.

You can lose your custody package if:
- You delete the app
- You change your phone
- Reset your phone to factory settings
- Experience damage to your device's memory or backup

This feature cannot be deactivated, so we recommend keeping your app up to date for ongoing improvement on the app that can assist you in these scenarios. Thank you for your understanding.

Hi! World verifications in the Philippines are currently paused. We’ll share updates as soon as they’re available.Stay tuned to our official channels for news and announcements: https://support.world.org/hc/articles/15375735331091

Hi there, if you wish to apply for data deletion, follow the steps indicated in our Help Center article: https://support.world.org/hc/articles/15276384194323

Hey! The UNO Mini App has officially ceased operations within World App. But don't worry your assets are safe. Your tokens are securely stored in your World App wallet - the UNO Mini App was simply one way to access and manage them. You can still access your tokens. Use the PUF Wallet Mini App to continue accessing and trading, including any tokens you had staked in UNO. You can also try OKU Trade as an alternative. For Earn deposits, both the PUF Wallet Mini App and the Morpho Mini App can be used to manage those.

Thanks for your interest in World! For official updates, please check our official sources for any announcements. Our official channels are listed here: https://support.world.org/hc/articles/15375735331091

Hi there, thank you for reporting this issue to us when trying to see your funds in Safe after importing your Private Key. We will review the issue internally with our engineering team and see if there is an issue that could be affecting this from World's side, although it may be 3rd party related.

Thank you in advance for your patience and understanding.

Bonjour, merci de votre intérêt pour World.

Pour le moment, la vérification par orbe n’est pas disponible en France. Sa disponibilité dans d’autres pays dépend de plusieurs facteurs, notamment la réglementation locale et des considérations opérationnelles.

Nous vous tiendrons informés via nos canaux officiels dès que la disponibilité sera étendue. Merci de votre patience !

Hey! We know this isn’t ideal, and we really appreciate your patience. Right now, we don’t have any new information beyond the current pause in your region. For your safety, please don’t download or update the World App from unofficial sources, it’s best to stick to the official app stores.

We don’t have a timeline to share yet, but we’ll post updates on our official channels as soon as we have them.

Hola, lamentamos que estés pasando por esta situación y gracias por informarnos. Te aseguramos que nuestra app es legítima y está enfocada en los usuarios.

Si estás viendo un mensaje de cuenta bloqueada, te recomendamos revisar este artículo del Centro de Ayuda donde se explican las razones más comunes y los próximos pasos:
https://support.world.org/hc/articles/27390150802579

Si después de eso aún necesitas ayuda, por favor contacta al soporte desde la app para que nuestro equipo pueda revisar tu caso específico. Los tiempos de respuesta pueden ser un poco más largos debido al alto volumen de solicitudes, y agradecemos tu paciencia.

Hi u/Accomplished-Car4179 Thanks for reaching out and apologies for the trouble here.

If you’re seeing an error when trying to restore from Google Drive, a few quick checks can help narrow this down:

• Make sure you’re signed into the same Google account that was used for the original backup
• Confirm the World App is fully up to date
• Try switching networks (Wi-Fi ↔ mobile data) and restarting the app

We’ve flagged this with the right team and are looking into it. We appreciate your patience while we investigate, and we’ll share an update as soon as we can.

If anything changes on your side in the meantime (new error message, screenshots, etc.), feel free to reply with those details so we can help faster.

Hi u/Busy-Performance-196 by ‘blocked,’ do you mean your account was restricted from World ID functionalities? If so, this would include verification, claiming WLD, invite rewards, etc. You can find more info here.
If that’s the case, the best option is to reach out to in-app Support so the correct team can review the restriction. Go to Settings > Support > Headset icon.

Hi u/tomit12, at the moment, if there isn’t an Orb near you and you don’t have a valid (unexpired) passport, you likely won’t be able to complete verification right now, and that’s completely understandable.

Real ID/driver’s licenses aren’t supported at this time. World is actively working on alternative solutions for people who aren’t able to verify via an Orb or NFC chip-enabled passport, and any updates will be shared through official World channels.

If you want to dig into the details or check what’s supported right now, the Help Center has the most up-to-date info: [https://support.worldcoin.org/hc/en-us]()