Tool Warranty Milwaukee and Klein tools (The Home Depot , Lowe’s)

Major tool brands offer varying warranty periods and conditions depending on whether you are buying power tools and hand tools. Doesn’t hurt to ask kindly if your tools are able to be warranted. Milwaukee v-jaw pliers the grip would slip off. Milwaukee 22oz waffle face hammer , waffle face deformed with use. Klein lineman 9” pliers froze up was very difficult to open up with one hand.

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TheCiltoris

One more hammer for the landfill, it’s what the earth craves.

Telecommie

Its got the scrap weight right on it! 😎

NegativeAd9542

yeah it's like metal isn't able to be recycled

SomeguyfromIndio

Do they actually recycle? wouldnt be surprised if they just chuck it in a trash bin

glasket_

It goes to a reclamation center usually, which processes it and handles crediting the company that it came from, and then they'll typically send it to scrap. It'd be kind of nonsensical to trash them rather than selling to a recycler; these places process such large quantities that they aren't deciding between throwing away or recycling one hammer but throwing away or recycling literal tons of scrap.

Similar thing with machine shops where chips, cutters, etc. are usually recycled simply because it gets some money back. People tend to forget that metal has a cash incentive associated with recycling that other things don't.

Edit: Not sure why a couple people apparently chose to downvote, but I'm assuming they think I'm defending OP simply because I'm pointing out that it's extremely likely to be recycled rather than thrown away. OP's warrantying is still ridiculous and part of why lifetime warranties are gradually turning into hassles with a ton of nitpicky clauses and conditions, but it's hardly some sort of environmental nightmare to warranty a tool.

I'd rather people actually criticize this for the obvious abuse of good faith that these warranties operate on rather than treating it as a moment to ride an environmental high horse over a couple pounds of steel. Your average person does far more to put metal into landfills by dumping appliances and throwing out old electronics. At the very least these will be properly sorted and reused, even if they shouldn't be going to a melting pot quite this soon.

TheCiltoris

Thank you for the helpful comment! My head can rest easy tonight knowing that instead of going into the trash, this useful piece of steel will go through the laborious effort of melting it back down to its original form! Then it can continue the cycle anew, maybe being forged back into a different hammer. That one will end up in the landfill.

Fabulous-Ad-8256

It is cheaper and easier to recycle than to process raw ore, depending on the alloy. But I'mma guess you're doing a bit.

towell420

Brondo!

wise_young_man

It came from the earth right?

DrogoBero

Its got ferrous metals!

MightySamMcClain

Who tf returns a hammer bc it got dirty 🤣

spudmuffinpuffin

Yeah, what the fuck dude. So wasteful. All waffle faces deform with use. If they didn't, they would chip and shatter. That's like claiming a warranty on shoes or tires when they inevitably lose some tread.

vanman1065

I see this as kinda wasteful. The linemans could easily be fixed with some oil and the you can grind fresh waffling into the hammer. You do you.

ImReallyFuckingHigh

Yea getting a warranty replacement for something that just needs a little basic maintenance, or a minor repair (like glueing the handle cover), is how we end up with fewer and/or stricter lifetime warranties.

Early_Macaroon_2407

I wouldn’t grind a hammer face. They’re often hardened differentially tot he head. 

Wood_Walker_Sparky [OP]

I tried a few things before I took them in store. I let them soak in WD40 and gently tapped the center portion where the pliers join. That works out for most people trying to loosen the pliers. Couldn’t beat on them crazy because that could void the warranty. Therefore I decided to take them to Lowe’s where I purchased them and they gave me a new pair.
Thank you for commenting on my post.

bigboxes1

You need to use oil, not WD-40. Like 3 in 1 oil. WD-40 is not oil. It will not lubricate your pliers. This is like the most basic maintenance you can do.

spurlockmedia

Thaaaaaaaank you! I have a mini fit every time some grabs WD40 when a true lubricant is needed.

THEY ARE NOT THE SAMEEEE

rockdabone1

I have that same set of Klein pliers. I forgot about them for 10 years or so in the elements. Rain, snow, heat. I couldn't open them no matter how much I tried. I put them in transmission fluid for a week and they open and close just like a brand new pair. They aren't really usable because of the pitting and missing cutting edge due to oxidation.

depressedassshit

Yeah everyone’s ignoring the cutting edge. Chances are if they’re all seized up that edge is shit too

glasket_

WD-40 isn't oil, but it still contains oil. It's a penetrant, it can provide some lubrication but only for short-term use.

Soaking in WD is a bad practice because it relies on dispersion of the oil in the solvent to actually work, while soaking will tend to cause the solvent and oil to separate (this is why you should always shake WD-40 or any other penetrating fluid that isn't a true solution). 3-in-1 wouldn't be as directly useful in this case because you do need decent penetration and flow from the solvent for removing any rust or grit that's trapped in the joint (another reason why soaking isn't strictly helpful, the pressure from a spray helps here), and then once unseized you can rinse with a pure solvent to remove the relatively thin oil film that's left behind from the WD and oil it with a proper service lubricant.

WD gets a lot of undue criticism now because the older correct criticism of "don't use WD-40 as a regular lubricant" has gradually turned into "WD-40 doesn't lubricate at all", but it still has lubricants present in the mixture which is useful specifically for these kinds of things. I personally prefer DuPont Release-It for when I actually need a "good" penetrant, but WD is specifically useful because it's cheap and you can absolutely flood things with a sprayer and use less than a $1 of fluid in the process.

depressedassshit

Fuck DuPont

doggonehuskies1

Idk why it works, but typically all you need to do to free up stiff linesman pliers is drop them from waist height onto a conrete floor....maybe a couple times if they're stubborn! I was shown this as a very green apprentice in the electrical industry about 20 years ago and still use the trick to this day, on the same exact pair of Kleins that I recieved upon starting in a trade school in 2004. It's magic, but it certainly works! The only reason mine have ever been lubricated is to fight service corrosion before/after use in super corrosive environments. IMO, this should be a lifetime tool that would only need replaced if/when your help decides to cut a live circuit with them!

glasket_

The impact essentially fractures some of the rust and helps to dislodge the grit. Same idea as to why impact guns work on rusted fasteners. Impulse is the key thing; a large amount of force over a short period of time can overcome the friction of the oxide that's expanded and jammed the mechanism, and once it fractures and breaks it's able to be worked out of the joint.

Still, lubricating them semi-frequently helps prevent that from happening in the first place. Preventive maintenance is better than percussive maintenance.

Meister917k

Plus 1. What kind of grown ass man is OP who doesn't know that about wd40? And who warranties good tools?

-SergioBarr-

Seriously. I would take a well used, patina'd tool over a brand new tool that I have to break in again

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dankhimself

How old were the linemans?

ImReallyFuckingHigh

WD-40 can be used to help clean the joint but is not a proper lubricant for long term use. Any kind of oil would be better, even cooking oil. I personally use silicone lubricant, don’t really have a preference for which brand.

-SergioBarr-

Lol at wd40

Clearly you don't know how to care for your tools in the first place

E--S--P--

Instead of being insulting, why not offer information?

Rough_Improvement_42

fair enough, instead of shaming somebody why not offer information?

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Far-Plum993

Learn how to take care of your tools. Beat on the lineman’s to loosen them? No… you open and close them while they have wd on them. Keep going, wiping off excess and reapplying as needed until they open easy and rust stops coming out of the pivot…

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sk8rseth

i was hoping to see in the comments a good way to re-attach those slipping silicone grips so that they can be repaired.. reddit has let me down again. curse you corporate greed!

ItCouldaBeenMe

Probably not ideal, but I’ve dipped the bare metal handle in PVC glue, then slid the grip on and wiped off the excess and it never came off again.

Nonstopshooter21

I always just use jb weld whenever grips slip off. has always worked really well for me.

nitrowrench

Plati-Dip works pretty good for making g new grips. Just have to do a few layers.

Advanced_Algae_5476

Jb weld worked for me

Round-Air9002

A little dab of jb weld smeared on the inside of the sleeve.. Like use a stick to wipe it inside about 1/4-1/2" from the top lip (if it's a long handle, you can try to put another ring of it lower first, then the ring around the top lip)

Slide handle on, making sure to put a little pressure where the rings of jb weld are. It will smear a little bit of jb weld all down the handle. If the handle is loose at all, you can try using a heat gun to loosen it up, them wrap it right with some string or something... Webbing, like a backpack strap instead of string would keep it from possibly forming to all the string wraps and making it hella bumpy(or maybe you want extra grip 🤷)

But you heat it then you wrap tight or even vacuum it down in a bag until cooled. It might be kinda deformed, but it'll be tighter.

If it's just barely barely loose, the jb weld will work better

KUBAdaBUBA

i used spray adhesive and slipped the grips back on. go fast because the glue will harden quickly

emachanz

So you're the reason "lifetime" tools are getting more and more expensive and cheaply made.

E--S--P--

Stop blaming the consumer for corporate greed. Companies raise prices because they can not because someone is returning tools. A company only exists to return money to shareholders. How do you increase profits? Raise prices or reduce manufacturing costs.

The margin of profit on a hammer has to be pretty fucking high at the scale they are being made vs the price, especially if they're made overseas. Google says the range can be 10 to 30% depending on a lot of variables.

emachanz

Bro, just a mere decade ago leathermans and Zippos were half the price

E--S--P--

Exactly my point. Do you think warranty issues cut into margins enough to drive prices up? tariffs pushed them up and when they got struck down, prices stayed up. It's the same way companies convinced people that global warming is caused by individuals rather than a few massive companies.

zedsmith

Kinda insane to warranty a waffle face framer for deforming.

Yes— they do that, you can rewaffle the face with a file. I won’t give you the “your spurious warranty claim is raising the cost of tools for the rest of us” speech, because it’s not, but also it’s bullshit to warranty a hammer for going dull with use.

rockdabone1

Those tools don't look like they are worn from heavy use. They more look like they have been forgotten outside in the elements for a season or 3.

smurfe

Glad I opened this and read all of it. I was wondering why these were warrantied.

Human-Region4958

Aside from the grip on the channel locks I'd say everything else looked perfectly fine

Equivalent_Thievery

He never oiled the lineman pliers! They're ruined.

FR, it's nuts to think there's something wrong with them. Probably shouldn't be working whatever trade he does.

MindTheFro

This DIYer doesn’t work in the trades

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Equivalent_Thievery

You'll end up in the same boat with those lineman pliers if you don't properly take care of these too.

Tools with that kind of tool need to be oiled occasionally. I guarantee a bit of oil applied and effort made to move them a bit while doing so would have them working like new.

Impressive_Rain2877

I think that policy was the downfall of Sears. I was in the tool department once where they had a big container filled with tools that customer returned. Most of them look decent and all I could see wrong with them was some surface rust where apparently they were left out in the weather.

Accomplished_Buy4608

Nah, a man bought Sears intending to crash it into the ground and pocket as much as possible in the process. It would very likely still be around today if it wasn't for Edward S. Lampert. He intentionally tanked K Mart too

Am_Realest

I worked in tools in college. We were one of the last stores to close. The customers were insufferable. They would complain that craftsman was made in China, but the same dudes would come in once a month and change out their tools and we couldn’t say no.

I remember talking to some geezer that would come in every couple of months to complain and have his ratchet heads replaced. He would try and demand we need to find American-made ones since the one he had was made in America lol. I got fed up and asked him what he does for work that is so demanding. Dude worked at a pool store… not a speck of dust on his tools.

There were some guys that would come in and pay MORE to buy individual sockets that were still American-made, and I respect the hell out of those dudes. But most customers were sorry old dudes that liked to complain. The business model was not sustainable in the slightest.

Low_Material8651

Division 9 babyyy!

Sea-Lab3155

Good deal, those Milwaukee channel locks are palm biters! I would tossed em.

-Gonna-Run-Amuck

I was about the say the exact same thing.

PepsiColaRS

Dang. Last time I recommended someone take their Milwaukee or Klein hand tools back to Home Depot/Lowe's for warranty people tried dragging me saying it doesn't work like that and I must be a stupid kind of special.

Glad to see someone else having the same success I do lol. Hopefully you get some good use out of your new tools before needing to warranty again

ndrumheller96

You still have time to delete this smh

MSCOTTGARAND

i have to give my pliers a bath in vinegar and salt once a year and oil them regularly. my shop is soggy throughout the year and they dont like it

CropDustLaddie

Why salt?

MSCOTTGARAND

I think salt just speeds up the chemical reaction with the vinegar and the iron.

Tough_Mechanic4605

These will be perfect for my dental office

buttchuggs

Pud

KratomKilla

Did you have to bring receipts too?

Wood_Walker_Sparky [OP]

Yes, I have all my receipts on my Home Depot and Lowe’s app

towell420

Man these are not warranty issues. This is straight wear and tear.

ForsakenPlan666

Just buy an Estwing hammer and those Milwaukee pliers are trash. Knipex cobra jaws are way better.

Plastic_Storage_116

Is there a store that carries the cobras. Ive lost mine.

ForsakenPlan666

I get my Knipex stuff at one of a few local HVAC and plumbing supply places. Reading Foundry, Paul B Zimmerman Hardware

r3d_rock3t

Not sure where you’re from, but I saw some at Menards the other day.

Plastic_Storage_116

Ill have to check around and see where the closest one is. Thank you.

I-pee-Daily

wtf we need the flag on our pliers?

James_Db8

Did they ask for your receipt?

Wood_Walker_Sparky [OP]

At both locations I have accounts and my receipts get saved, the looked up the tools and found them quick

Km219

Jody leave those out huh

NaturalProcessed

Tried to use the lifetime warranty on a Mastercraft Maximum ratcheting screwdriver and the store staff said they didn't honour them because the set had a SKU that was no longer in their system. Seemed like that could be wrong, so I asked at another store and they wanted to know the month and location of the original purchase if I didn't have the receipt--this was a gift from my Dad 15 years ago. I'm not ultimately fussed about not having the set anymore and now I've picked up a great Megapro Automotive to replace it, but I was surprised because I thought Mastercraft was still meant to be quick and over-the-counter without receipt.

wide_right100

Milwaukee stuff is real hit or miss at Home Depot. Sometimes they will exchange, sometimes not

Bestrahen

I’m really surprised about the Kliens being replaced the local electrical supply house was super picky about it. I found a pair of 9” pliers that were at a pawn shop for $10. The supply house wouldn’t swap them. I used 3 in 1 oil and some fine grit sandpaper cleaned them up and still have them almost 15 years later!

SubstantialBrick2557

I made it a rule not to believe one brand made the best tools all around . I was a carpenter. Over the course of my career in that field, I found Vaughn made the best hammers, Stanley the best tape measures, skil the best power saws, etc. although Milwaukee saws are very good. And what were you using the hammer on? Waffle heads are only designed to use on nails (sinkers or coated nails, so they don't slip off), which are fairly soft. Even at that the waffle will wear down over time 

Astroboy-478

I tried to do the online warranty return on a Klein pocket knife, and it needed a pic of the receipt…. Because everyone saved the receipt from a pocket knife purchased in the late 80’s or early 90’s 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

Wild-Floor8407

Take better care of your tools.

NegativeAd9542

despite the environmentalist in the comments, good for you man. you pay good money for those tools and if they break down within the warranty period they should be replaced. enjoy

MOOK3R

He paid good money to mistreat them, damage them, allow them to gunk up and stiffen and then cries for new ones and posting online like a teenage girl. You and OP and both losers. Just live your life, we don't need to hear about it

vanman1065

You don't have to be an environmentalist to think this is wasteful. I mean yeah it is bad environmentally but not only that it's also bad economically. Unnecessarily taking advantage of warranties for perfectly good tools keeps prices higher. Like I said in my other comment you do you but I'm going to point out that it is wasteful.

Whiskers1996

Never seen people upset over people using a warranty other than non-tool truck people lmao.

Scratch on your matco ratchet? Warranty

Scratch on your cheap Chinese amazon tool? Warranty

Used tools that qualify for an exchange at a retail store? NOOOO! HOW DARE U MONSTER!

madgross

The harbor freight sub had a meltdown yesterday about a deadblow hammer being denied warranty.

Anytime someone’s talking about a competing product they repeat ad nauseam “The warranty!” but a guy has a hassle using the warranty and they were quick to quote that that it only covers defects and the guy should be ashamed of trying to warranty a $10 hammer.

Whiskers1996

I saw tht too haha. I had to comment the same shit on there the other day lmao. Was a fun read.

I used the warranty old my old ass orange deadblow a few months ago without issue as well.

That sub is people that like to collect multiple of the same tool n keep it in the packaging I swear 💀

jonainmi

Though Milwaukee pliers are some of the worst I've used. Just get the knipex.

wigglesCT

And this is why $18 pliers are now $30

Wood_Walker_Sparky [OP]

$20.97 and a 10% off with my military discount

BCKeeper

Lowes, just keep on driving. Home Depot is just down the road, where the help is eager and plentiful. Lowes they hide from customers and don't offer help of any kind.

gogo-lizard

I’d say it’s the opposite. Lowes always has people around to help

madgross

Totally depends on your store. I’ve never lived close enough to a Lowe’s to use them regularly but have always had that experience at Home Depot. Hard to find help, staff is generally clueless about what or where anything is.

AdorablyDischarged

If you buy your tools at a big box retailer, you are developmentally delayed.

HoraceGrand

Tite

PresentationLess4552

Wow

These are called consumables in the professional trade

WackTheHorld

You warrantied tools because of normal wear? That's ridiculous.

Early_Macaroon_2407

Why do you think wear and tear from use is a warranty issue?

Wood_Walker_Sparky [OP]

Store had no issues swapping them out

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